About us

IT9 EOOD is an emerging company that operates internationally from its Haskovo based office. Our projects are in the IT field, Software Support and Telecommunications. We are selling software and supporting our prospects and customers through the process of buying and using it. We have created a friendly and natural working environment that stimulates our staff to operate optimally. Due to our growing customer base we are looking to hire a highly motivated person for the position of Customer Support with English.

Your role

You will be required to answer to customer inquiries through E-mail, Live Chat, Phone or other channels. You will be responsible to handle the day-to-day volumes of assigned tasks and work with our internal systems. This is a full-time job with regular work week from Monday to Friday.

Your responsibilities

  • To work with our internal systems in order to assist our customers
  • To make decisions based on the available information
  • To conduct Internet researches in order to find information and handle customer inquiries promptly and in timely manner
  • To support the company by working on additional tasks

Our requirements

  • Perfect spoken and written English language
  • Ability to think logically
  • Excellent listening and questioning skills (listen without interrupting, no conclusions until the customers have completed speaking)
  • Ability to work in a team as well as independently
  • Attention to details
  • Problem-solving skills
  • Fast context switching (working with few clients simultaneously, cross-channel communication)
  • Organizational skills (schedule timely follow-up calls, return messages and arrange solutions)
  • Friendly attitude
  • To learn new things and keep your knowledge up to date by conducting regular researches on a number of topics
  • General computing proficiency
  • Ability to work with Word, Excel
  • Fast typing speed

Advantages considered

  • Russian language
  • German language
  • Online Marketing

What we offer

  • Excellent business environment and a friendly atmosphere
  • Opportunity to practice foreign languages and improve your communication skills
  • Real opportunities for career progression
  • Competitive remuneration and a bonus scheme for results
  • Opportunity to become part of our Marketing Department

How to apply

We expect your CV in English at jobs at itix.eu. Please specify the reference number CS-01. All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.